Chapin, SC (Paul Kirby) The Town of Chapin’s Utilities Department had two employees honored at the Water Environment Association of South Carolina Capital District’s awards banquet last week. Of the seven awards presented during the banquet, Chapin employees brought home two.
Susan Wright, the utilities coordinator for the town, won the Customer Service Representative of the Year award. Susan, a resident of Prosperity, SC, has been with the town for three years.
She was recognized for her handling of the interactions with the community for the department. In a phone interview, Wright said, “I was honored to be recognized for my part in making the town’s utilities department a great one!”
Russell Wright, no relation to Susan, was recognized as the Waste Water Treatment Plant Operator of the Year. He will have been with the town three years in March of 2018. He is a resident of Blythewood, SC. Russell’s official title with the town is supervisor of operations. He is a licensed waste water plant operator and works hard daily to keep Chapin’s ever-growing system operating properly.
For decades, Chapin’s system of utilities services was built in piecemeal fashion. As the community grew, so did the system. It has now reached a point where it has as many pump stations to monitor and maintain as much larger municipalities with even larger systems. Each of these require monitoring and maintenance.
Even with the aging system under stress, the employees of the utilities department, under the direction of Utilities Director Andy Metts, have done an outstanding job of keeping the waste and potable water flowing. They also have protected the environment from spills, which is a key part of their responsibilities. Employees like Susan and Russell Wright are key to the success the department has had according to Metts,who recognized the employees at a recent work session in front of the public, Mayor Knight, the council, and citizens in attendance.