After the Storm: SCE&G’s Restoration Process

SCE&G Committed to Working Around the Clock to Restore Power to Customers

CAYCE, S.C. (Sept. 14, 2018) Nearly 3,000 SCE&G employees and contract personnel, including more than 500 out-of-state utility workers, are standing by dedicated to restoring power to customers affected by the strong wind and rain of Florence. When severe weather hits South Carolina, SCE&G activates its readiness plan so that power can be restored as safely and quickly as possible.

In the wake of a hurricane or other major storm, steps in SCE&G’s restoration process include:

• Assessing and repairing damage to large transmission towers, power lines and substations.

• Clearing obstructions and repairing primary distribution poles and power lines.

• Inspecting and repairing secondary service drops in residential neighborhoods.

“It’s difficult to predict the number or duration of outages Hurricane Florence will create, but we will work safely, efficiently, and around the clock to restore power to all SCE&G customers as soon as possible,” said Bill Turner, SCE&G vice president of electric operations. “As we restore our transmission and distribution lines and substations, we are also working to restore power to public health and safety facilities.” More information on SCE&G’s restoration process can be found at www.sceg.com/restore.

If a homeowner’s weatherhead or meter base is damaged, a certified electrician must make the needed repairs before power can be restored. Having any required repairs completed before SCE&G crews arrive can save time in the restoration process. A short video titled “Before We Can Restore: Your Responsibility” explains this further at www.sceg.com/storm.

Customers can report outages on SCE&G’s mobile-friendly website or register their mobile device to have the option to report or check the status of an outage through text messaging. For up-to-date storm information and to report an outage visit www.sceg.com/storm.

“Safety remains the top priority for our crews and our customers,” Turner said. “We urge customers to be vigilant about safety before, during and after the storm. Stay away from downed power lines. Storms can cause tree limbs and entire trees to break and fall, sometimes taking power lines and even meter boxes down with them. Always assume any downed power line you see is live and stay away.”

To report a downed power line, call 888-333-4465.