City of West Columbia launches new enhanced water billing system
- Staff Writer
- 15 minutes ago
- 2 min read
West Columbia, SC 05/22/2025 - The City of West Columbia is excited to announce the launch of new enhancements to its water billing system, which will give customers more control, convenience, and peace of mind when managing their water usage. With a focus on innovation and customer service, the upgraded system introduces Smart Water Management. It empowers users with tools to track their water consumption in real time and receive alerts for unusual activity, helping prevent high bills and potential leaks.
Key Features of the Enhanced System Include:
Real-Time Monitoring & Alerts:
Customers can monitor their water usage 24/7/365 via an easy-to-use online portal. Set daily or monthly usage thresholds and receive automatic email alerts when usage spikes, helping detect issues like leaks early.
Leak Detection & Vacation Mode:
The system automatically identifies potential leaks before they become costly. With “vacation mode,” users can monitor their property remotely for unexpected usage while they’re away.
Flexible & Convenient Payment Options:
Customers can now schedule auto-draft payments online, choosing a draft date before the due date. Quick Pay remains available for one-time payments, and e-check payments are now supported for a secure, paperless option.
Mobile-Friendly Design:
The new system is fully optimized for mobile devices, allowing customers to access their accounts anytime, anywhere.
How to Access:
New Online Customers can register for free today at:
Existing Online Customers: Use current login information at the link above.
Mayor Tem Miles said, “We are excited to bring this smart tool and upgraded system to our customers. It is a major step forward in making water management easier, more efficient, and more responsive to the needs of our community.”
For additional information, visit www.westcolumbiasc.gov or contact Customer Service at (803) 791-1880.
